Return Policy

Last Updated: May 25, 2026

At Rommuu, we are committed to offering practical home organization products and dependable customer support. If you experience an issue with your order, our service team will work with you to review the situation and determine an appropriate resolution.

For the fastest assistance, please contact us at suppor@rommuu.com and include the email address used for your purchase together with your order number. We recommend reviewing the policy below before submitting a claim.

Core Terms

All purchases completed through the Rommuu store are generally treated as final.

We do not offer routine returns or exchanges for reasons such as change of mind, preference, style, size, or color. Exceptions may apply when an item is confirmed to have a manufacturing defect, arrives damaged, or when the product delivered does not match the item ordered.

Damaged, Defective, or Incorrect Items

We aim to maintain consistent quality across our Jewelry Storage, Travel Packing, and Portable Storage collections.

If your order arrives damaged, defective, or incorrect, please contact our customer support team before taking any further action. We will review the information provided and work with you toward a reasonable solution.

Customers are asked to inspect their products promptly after delivery and report any qualifying issue within 7 days from the delivery date.

To submit a claim, please email suppor@rommuu.com and provide the following:

• Your order number and the email address associated with the purchase

• A brief but clear description of the issue

• Clear photographs or video evidence showing the damage, defect, or incorrect item received

After receiving your claim, our team will review the supporting information and assess the case individually.

Depending on the circumstances, an approved resolution may include:

• A replacement product

• A partial refund

• A full refund

The specific remedy offered will depend on the nature of the issue and the results of our review.

Refunds

If a full or partial refund is approved, the applicable amount will be returned to the original payment method used when the order was placed.

Please allow approximately 7 to 12 business days for the refunded amount to appear in your account after it has been processed.

The exact timing may vary depending on your bank, card issuer, payment provider, or other financial institution, and Rommuu cannot control the processing time required by those third parties.

Product Exchanges

Rommuu does not provide standard exchanges for alternative styles, colors, sizes, or other product preferences.

Replacement items may only be offered where a product is confirmed to have arrived damaged, defective, or otherwise eligible under this policy, and only after the replacement has been approved by our customer support team.

Unauthorized Returns

Please do not send any product back to us unless you have first received written instructions from our support team.

A customer must open a claim and receive authorization before returning any item in connection with a refund, replacement, or other resolution.

Packages sent without prior written approval or without a validated claim may be refused or rejected.

Hong Kong Resplendent Limited is not responsible for unauthorized return shipments and will not provide a refund, credit, or replacement for merchandise returned without advance approval.

Customer Care Contact

If you have questions about this Return Policy or need assistance with an eligible order issue, please contact our customer service team.

Emailing suppor@rommuu.com with your order number and purchase details is the recommended way to request support.

We appreciate your business and will continue working to provide a reliable shopping and after-sales experience.

Brand Name: Rommuu

Corporate Operator: Hong Kong Resplendent Limited

Registered Address: Room 602, 6/F, Kai Yue Commercial Building, No. 2C Argyle Street, Mong Kok, Kowloon, Hong Kong

Official Email: suppor@rommuu.com

Customer Service Line: +1 (313) 251-1123