Shipping Policy

Last Updated: May 25, 2026

Welcome to Rommuu. We understand that receiving your order on time is an important part of the shopping experience. This Shipping Policy explains how we process orders, estimate delivery times, calculate shipping charges, provide tracking information, and manage common delivery-related situations.

1. Order Processing

Once your order has been successfully confirmed, our fulfillment team begins preparing it for shipment.

Under normal circumstances, order processing takes approximately 3 business days. During this period, products may undergo routine inspection, packing, and shipment preparation before being transferred to the designated carrier.

Weekend Orders: Orders placed on Saturday or Sunday will normally begin processing on the following Monday.

2. Estimated Delivery Time & Shipping Fee

After your package leaves the fulfillment facility, the estimated international delivery period is generally 10–20 business days.

Rommuu applies a standard international shipping charge of USD $5.99 per order.

Any applicable delivery fee will be displayed during checkout before you complete payment.

3. Possible Shipping Delays

Although we aim to meet the estimated delivery window, some delays may occur for reasons outside the direct control of Hong Kong Resplendent Limited.

These circumstances may include:

• Customs processing

• Border or security inspections

• Carrier congestion

• Seasonal shipping volume

• Public holidays

• Weather-related disruptions

• Other logistics or regulatory delays

We appreciate your patience if your shipment is affected by circumstances of this nature.

4. Shipment Tracking

Once your order has been handed over to the shipping carrier, a dispatch confirmation containing the relevant tracking number will normally be sent to the email address provided during checkout.

You may use this tracking number to monitor the progress of your shipment through the carrier's tracking system or a compatible international parcel tracking service such as 17track.net.

Please note that carrier databases may require several days to synchronize after shipment. Tracking details may therefore not appear immediately after the tracking number is issued.

5. Split Shipments

Orders containing multiple products may occasionally be divided into separate packages.

For example, items from our Jewelry Storage, Travel Packing, and Portable Storage collections may be stored or processed at different fulfillment locations.

When an order is shipped separately:

• Each parcel may have its own tracking number

• Tracking details may be sent in separate shipment confirmation emails

• Individual packages may arrive on different dates

Receiving one parcel does not necessarily mean that the remainder of your order is missing.

6. Order Changes & Corrections

Requests to modify order details are highly time-sensitive.

If you need to change your shipping address, recipient name, telephone number, product option, color, or quantity, please contact us within 12 hours after placing your order.

Email:

suppor@rommuu.com

Please include:

• Your order number and checkout email address

• A clear description of the information or product details you would like changed

• The complete corrected address or requested product specification, where applicable

Our fulfillment process may begin quickly after an order is placed. For this reason, we cannot guarantee that changes can be completed once the order has entered warehouse processing, although our team will make reasonable efforts to assist.

7. Failed Delivery Attempts

If the carrier cannot successfully deliver your parcel to the shipping address provided, they may leave a delivery notice or transfer the package to a local post office, collection point, or regional distribution center.

If this occurs, we recommend contacting the local carrier using your tracking number to arrange collection or redelivery.

Rommuu cannot accept responsibility for parcels returned because of:

• Failure to collect the shipment

• Incorrect or incomplete address details provided by the customer

• Repeated unsuccessful delivery attempts

• Other customer-related delivery failures

8. Delayed Shipment Inquiries

If your package appears to be taking longer than expected, please first review the latest tracking activity.

If the tracking record has updated within the past 7 days:
The parcel is generally still moving through the carrier's logistics network.

If there has been no tracking movement for more than 7 days:
Please email suppor@rommuu.com and provide:

• Your order number

• The email address used during checkout

Our customer service team will review the available shipment information and, where appropriate, initiate an inquiry with the carrier.

9. Lost or Missing Shipments

If you believe a package has been lost during transportation, please contact us so we can review the tracking history and communicate with the relevant shipping provider.

Confirmed Loss During Transit:
If the carrier investigation confirms that the parcel was lost before successful delivery, Rommuu will arrange a replacement shipment at no additional product or shipping cost.

Packages Marked as Delivered:
If carrier tracking confirms a successful “Delivered” status, Rommuu generally cannot accept liability for loss or theft occurring after delivery has been recorded.

If you cannot locate a package marked as delivered, we recommend checking:

• The surrounding delivery area

• Other members of your household

• Nearby neighbors

• Reception desks or building management

• Any designated parcel storage location

You may also contact the carrier directly for additional delivery information.

10. Shipping Destinations & Fulfillment Locations

International Destinations:
Rommuu provides shipping to customers across multiple international markets.

In the uncommon event that shipping restrictions or logistical limitations prevent delivery to your destination, our team will contact you and arrange a refund where appropriate.

Fulfillment Locations:
Our administrative operations are managed through Hong Kong Resplendent Limited, while Rommuu works with manufacturers and fulfillment partners located in different regions.

Depending on product availability, destination, and logistics requirements, items from our Jewelry Storage, Travel Packing, and Portable Storage collections may be shipped directly from an appropriate manufacturing or fulfillment partner.

11. Shipping Terms & Legal Disclaimers

By completing an order through the Rommuu store, you acknowledge and agree to the following shipping conditions:

Estimated Delivery Times:
All shipping timeframes shown on our website are estimates rather than guaranteed delivery dates. Hong Kong Resplendent Limited is not responsible for delays caused by customs procedures, carrier disruptions, force majeure events, or other circumstances outside our reasonable control.

Customs Duties, Taxes & Import Charges:
Customers are responsible for any customs duties, import taxes, VAT, local fees, tariffs, or other border-related charges imposed by authorities in the destination country or region.

These charges are not included in the product price or standard shipping fee unless expressly stated otherwise.

Accuracy of Shipping Information:
Customers are responsible for providing complete and accurate delivery information during checkout.

Rommuu is not financially responsible for packages lost, delayed, returned, or redirected because the customer provided an incorrect or incomplete shipping address.

Transfer of Delivery Responsibility:
Our responsibility for the shipment ends once the carrier's official tracking record confirms that the package has been successfully “Delivered.”

Customer Support Contact

If you have questions regarding this Shipping Policy, need help interpreting tracking information, or require assistance with a delivery issue, please contact our support team at:

Email: suppor@rommuu.com

To help us review your request efficiently, please include your Order Reference Number and the email address used during checkout.

Brand Name: Rommuu

Corporate Operator: Hong Kong Resplendent Limited

Headquarter Address: Room 602, 6/F, Kai Yue Commercial Building, No. 2C Argyle Street, Mong Kok, Kowloon, Hong Kong

Contact Line: +1 (313) 251-1123